Build Diagnostic Rigor Across Your Team
Most training teaches leaders how to solve problems.
This training teaches you how to identify the right problems to solve.
What Your Leaders Can Gain
Stop treating symptoms. Start diagnosing root causes.
Distinguish surface issues from systemic problems
Balance speed with diagnostic accuracy
Reduce the risk of change fatigue from failed initiatives
Build credibility through rigor, not just action
How We Work Together
Keynote (60 - 90 min)
"Why Leaders Keep Solving the Wrong Problems"
Challenge conventional problem-solving.
Introduce Diagnostic Discipline.
Provoke reflection.
Ideal for: Leadership conferences, annual retreats, change initiative kickoffs
Full-Day Workshop
"Building Diagnostic Discipline"
Interactive, case-based training where leaders practice diagnosing real organizational challenges.
Ideal for: Executive teams, mid-level managers, HR/OD professionals, cross-functional leadership
What participants learn:
Diagnostic frameworks for current challenges
Tools to separate symptoms from root causes
Shared language for organizational problem-solving
Extended Engagements
For organizations embedding Diagnostic Discipline into their culture:
Multi-session series
Follow-up coaching
Custom diagnostic tools
Train-the-trainer components
30-Min Diagnostic Call
Not sure where to start? Get clarity on what's causing your organizational challenges.
In 30 minutes, James explores your challenge with you to distinguish symptoms from root causes—helping you make better decisions about where to invest your resources.
Investment: $250
How It Works
Submit the contact form below
James sends available times + payment link
Once payment is received, your appointment is confirmed
Pricing varies based on format, audience size, and customization. Contact us for a proposal.
Why James Jeffley
Three Reasons
25+ Years in the Field - Trained thousands of leaders across Fortune 500 companies, government agencies, healthcare systems, tech, and nonprofits.
Proven Results - From BART to Kaiser Permanente, federal agencies to local governments—organizations trust James to help them see problems they didn't know they had.
World-Class Engagement - An International Toastmaster Champion, professional coach, and seasoned facilitator, James designs sessions that are interactive, story-driven, and hold attention.
"James does a fantastic job, highly engaging, asks curious questions for introspection. Would recommend 10/10!" — Angela Bakas, Change Management Workshop
"It was an honor to have been taught by James. I wish all instructors were as intelligent, charismatic, and engaging." — Raimon Lewis, City & County of San Francisco
"James is a wonderful teacher. He tailors the information to our needs so we can see the big picture. He doesn't talk 'at us.' He includes us in the conversation." — Donna Basham, PM Essentials
"James makes these courses relatable and fun! I value his wisdom and humor." — Melanie Johnson, First Republic Bank
What Past Participants Say
"I can recommend him highly, and with absolute confidence that he can help companies intent on developing leadership capability." — David L. Malmo, President, Continental Data Graphics (a Boeing Company)
“To this day your lesson at the SLA of CA last summer remains the greatest speaking lesson I have ever received.” – Clark Didavi, Carlton Maner Scholar
Organizations James Has Worked With
BART • Google • Kaiser Permanente • PG&E • Genentech • Cisco Systems • Chevron • Lawrence Berkeley National Labs • Lawrence Livermore National Labs • US Postal Service • Social Security Administration • Environmental Protection Agency • City & County of San Francisco • County of Santa Clara • First Republic Bank • Robert Half • Safeway • Sony • Pitney Bowes and 100+ more!